Koda Sail provides sailing group tours in Croatia, Turkey and the Maldives. Founded by Chris Tabone in Melbourne in 2014, the company realised there was an untapped market for young professionals looking for a high-class experience without breaking the budget. Since then, Koda Sail had won back to back titles in the “Sailing Tour of the Year” category of TourRadar.com’s annual awards. The business markets and sells its tours through their website to travellers from Australia, USA, Canada, New Zealand and the UK.
With their suppliers primarily being based in Europe, it was important for Tabone to be able to accept and settle payments in Euros. The business was using PayPal, and although it was adequate, it did not provide the right impression for potential customers.
“PayPal just didn’t give off that professional look I was trying to achieve and made my business look amateur,” reflected Tabone.
Tabone integrates payments into his invoicing emails using the Payment Page. This feature allows him to generate a secure payment link, with the appropriate amount and currency set for the customer to pay with their card.
Because the cost of a sailing tour represents a meaningful amount of money to most, Tabone allows customers to pay in instalments. Pin Payments’ Recurring Payments feature has removed the need to manually manage this process, by automatically charging the customer’s card across a set number of instalments until the total amount has been paid.
“My customers love the feature, and it saves me time processing instalment payments”.
From the start, Tabone was impressed with the platform.
“The test environment was very user friendly and gave me confidence that it would be easy to use for not only me but also my customers.”
“The dashboard gives me all the info I need within a few clicks. Whenever I need help finding anything, the support team is excellent, and I get a response in no time at all, which is super handy when you have customers wanting to pay you. And lastly, they are based in Australia. It’s great to know I could meet the team easy enough if needed.”
“Overall Pin Payments has helped make the payments facet of my business very easy. It is a secure gateway for my customers to use and trust when making large payments which in turn helps make my overall product have that professional touch.”
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