Scaling globally with multi-currency payments

About Docmosis

Docmosis is a Perth based software company founded in 2013 by Paul Jowett and Graham Hughes. This award-winning company has customers in over 30 countries, extending across a diverse set of industries including legal, finance, health, education, transport, and logistics. In recognition of their substantial growth, Docmosis was awarded the Rising Stars award by WA Business News in 2018.

Docmosis helps its customers efficiently generate customised business documents from templates. The company sells its SaaS and licensed software from their website.

Their challenges

In 2014, Docmosis was looking for a payment provider that could help serve its growing global customer base. Credit card is their preferred method of payment as it means faster turnaround and reduced administration compared to other payment methods.

At the time, Docmosis was using a combination of PayPal, PayWay and AMEX to take card payments. However, with a growing overseas customer base, they wanted to offer their customers the option to pay in currencies other than AUD.

The solution would also need to integrate with their subscription billing platform; Chargebee, to facilitate the recurring monthly payments for their SaaS software

The solution

With Pin Payments, Docmosis is able to support multiple currencies for their customers efficiently. Docmosis can easily accept their customer card payments in USD and settle the funds in AUD. Transfers occur automatically to their Australian AUD bank account

“If European customers request to pay in euros or UK customers in pounds, Pin Payments gives us the ability to support this easily. We can embed payment links on our website pages using Pin Payments’ Payment Page feature, which means our customers can pay by card in their local currency” explains Graham Hughes, Director of Docmosis.

Pin Payments’ integration with Chargebee is vital for Docmosis, as it allows them to handle the growing number of businesses signing up to their SaaS platform.

Just as important is finding the right partner to match their approach to technology and service.

“Being a growing tech company, we like to partner with third-party providers who share our desire to remain technologically competitive. Therefore, we particularly like that Pin Payments is continually enhancing their payments platform with new and improved features.

We like the receptiveness of the customer service team to our feedback, and their readiness to add our suggestions to their roadmap. It leaves us feeling confident that we have a payment provider who will be able to accommodate any additional needs we have in the future.”

The result

Docmosis can now collect multi-currency card payments online, in a professional manner from a single payment provider.

“Pin Payments is the perfect payment solution for Docmosis. It simplifies our card payments process. By having an efficient payment provider backed by a responsive support team means we can focus on scaling our business.”