Free to get started
Then a simple fee each time you process a payment.
Domestic transactions
- No lock-in contracts
- Responsive support team
- All features included
Foreign currency transactions
Sell in multiple currencies. Foreign currencies are processed at 3.4% + 30c, and converted to AUD at a retail foreign exchange rate premium of 1.7% for transfer.
See all foreign currencies you can charge in ›
Contact us
Contact us to learn about foreign settlement options in New Zealand.
Sell and receive payments in a foreign currency. Transactions are processed at 3.9% + 30c and are transferred to you in that currency, without conversion.
Talk to our team to get started.
Third party transfers
When transferring funds from your Pin Payments account to a third party bank account using our Payouts APIs, a 30c fee is applied.
Transfers initiated to your own bank account are not subject to this fee.
Disputes
A dispute is when a card holder disputes a sale that has been paid by credit-card. The dispute is raised when they contact their card-issuing bank, who then contact Pin Payments via our card acquiring bank.
If a dispute is raised and awarded to the cardholder, an administration fee of $25 applies. No fee applies for disputes you successfully contest.
Frequently Asked Questions
- Does it cost to process a refund?
- No, it does not cost you any additional fees to process a refund.
- Is GST included in transaction fees?
- For Australian businesses, transaction fees you pay are inclusive of GST. For New Zealand businesses they are GST exclusive.
- Do you offer a special Not–for–Profit rate?
- Yes, we offer a discounted transaction rate for registered Not–for–Profit organisations. Contact our sales team for more information.
- Am I locked in to a contract?
- No, there are no lock–in contracts, minimum processing amounts, or fees associated with signing up to Pin Payments.
Competitive pricing
No lock-in contracts or hidden fees.
