A receipt is automatically sent to your customer’s email address following a successful charge. You are able to customise the appearance of this receipt, or disable it.
You do not need to use two-step verfication, but you may want to use two-step verification so that your account is protected in situations where your password may be stolen, or guessed correctly.
We’re unable to facilitate transferring ownership of your account to another person outside your business. We recommend the new owner creates their own Pin Payments account...
Yes, we believe this is your data, not ours. We’ll be happy to facilitate a secure transfer of your customer data to another PCI-DSS compliant payment provider of your choice.
As long as your current payment provider supports data portability, we can work with them to securely import your customer payment data into your Pin Payments account.
Following the end of each month an account summary is automatically emailed to you as a PDF attachment. This summarises the total number of charges, dollar amount processed, total fees and the amount transferred to your bank account.
We’re unable to update the ABN on an existing Pin Payments account. Please create a new account, and in the ‘Business Description’ section of your new application, mention your existing account email, and the reason for creating a new application is to change your ABN. This will assist us with processing your application more quickly.