Where do I update my bank account details? The bank account your transfers are sent to can be updated from your Account section of the dashboard.
What payment cards does Pin Payments support? Any card bearing the Mastercard, Visa or American Express logo can be used.
How long does it take to setup an account? Typically, a Pin Payments account will be approved and ready to use within a single business day.
Are there unsupported or restricted business categories? Business category restrictions are outlined in our terms.
How do I change the email address on my account? The Account page allows you to update account details, including your email address.
What are my options to customise receipts? A receipt is automatically sent to your customer’s email address following a successful charge. You are able to customise the appearance of this receipt, or disable it.
Do I need to use two-step verification? You do not need to use two-step verfication, but you may want to use two-step verification so that your account is protected in situations where your password may be stolen, or guessed correctly.
I’ve sold my business, can I transfer ownership of my account? We’re unable to facilitate transferring ownership of your account to another person outside your business. We recommend the new owner creates their own Pin Payments account...
What countries are supported? Businesses located in either Australia or New Zealand can apply for a Pin Payments account.
How do I reset my password? The Log In page includes an option to reset your password.
I’d like to close my account Please contact Support who will be able to complete your request.
Is there a limit to the amount I can charge? A new account has a limit of $6000 per charge, or $1000 if you’re using the Point-of-Sale interface.
Can I export my customer data if I leave Pin Payments? Yes, we believe this is your data, not ours. We’ll be happy to facilitate a secure transfer of your customer data to another PCI-DSS compliant payment provider of your choice.
Can I import my customer data I used at another payment provider? As long as your current payment provider supports data portability, we can work with them to securely import your customer payment data into your Pin Payments account.
What options do I have for account reporting? Following the end of each month an account summary is automatically emailed to you as a PDF attachment. This summarises the total number of charges, dollar amount processed, total fees and the amount transferred to your bank account.
Goods and services tax Goods and services Tax (GST) is included on transaction fees at the current rate of 10%.
How can I update my ABN? We’re unable to update the ABN on an existing Pin Payments account. Please create a new account, and in the ‘Business Description’ section of your new application, mention your existing account email, and the reason for creating a new application is to change your ABN. This will assist us with processing your application more quickly.
Can I create additional users? Currently there isn't a way for you to create additional users...
I need help with two-factor verification If you’ve lost or replaced your phone, contact Support who will be able to assist in restoring access to your account.