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- Is there a Pin Payments mobile application?
- Currently we don’t offer a native application for either iPhone or Android. However, all of the web based features are mobile friendly.
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- Where do I update my bank account details?
- The bank account your transfers are sent to can be updated from your Account section of the dashboard.
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- What payment cards does Pin Payments support?
- Any card bearing the Mastercard, Visa or American Express logo can be used.
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- How long does it take to setup an account?
- Typically, a Pin Payments account will be approved and ready to use within a single business day.
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- Are there unsupported or restricted business categories?
- Business category restrictions are outlined in our terms.
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- How do I change the email address on my account?
- The Account page allows you to update account details, including your email address.
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- What are my options to customise receipts?
- You're able to apply your logo and add your own message, or disable the receipts we send.
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- Do I need to use two-step verification?
- It's not required, but we recommended it to provide greater security for your account.
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- I’ve sold my business, can I transfer ownership of my account?
- It's recommended the new owner creates their own Pin Payments account.
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- What countries are supported?
- Businesses located in either Australia or New Zealand can apply for a Pin Payments account.
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- How do I reset my password?
- The Log In page includes an option to reset your password.
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- I’d like to close my account
- Please contact Support who will be able to complete your request.
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- Is there a limit to the amount I can charge?
- A new account has a limit of $6000 per charge, or $1000 if you’re using the Point-of-Sale interface.
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- Can I export my customer data if I leave Pin Payments?
- Yes, we believe this is your data, not ours. We’ll be happy to facilitate a secure transfer of your customer data.
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- Can I import my customer data I used at another payment provider?
- As long as your current payment provider supports data portability, we can work with them to securely import your customer payment data.
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- What options do I have for account reporting?
- A summary of your account activity is emailed to you at the end of each month. Further to this...
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- Goods and services tax
- Goods and services Tax (GST) is included on transaction fees at the current rate of 10%.
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- How can I update my ABN?
- We’re unable to update the ABN on an existing Pin Payments account. Please create a new account, and...
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- Can I create additional users?
- Currently there isn't a way for you to create additional users...
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- I need help with two-factor verification
- If you’ve lost or replaced your phone, contact Support who will be able to assist in restoring access to your account.