Can I resend receipts? Yes, you can resend receipts at any time. Find the charge in your dashboard, and scroll to the ‘Email receipt’ section. Confirm the email address is correct, and click ‘Send Receipt’.
Is there a Pin Payments mobile application? Currently we don’t offer a native application for either iPhone or Android. However, all of the web based features are mobile friendly.
Where do I update my bank account details? The bank account your transfers are sent to can be updated from your Account section of the dashboard.
What payment cards does Pin Payments support? Any card bearing the Mastercard, Visa or American Express logo can be used.
How long does it take to setup an account? Typically, a Pin Payments account will be approved and ready to use within a single business day.
Are there unsupported or restricted business categories? Business category restrictions are outlined in our terms.
How do I change the email address on my account? The Account page allows you to update account details, including your email address.
What are my options to customise receipts? You’re able to apply your logo and add your own message, or disable the receipts we send.
How are transaction fees calculated? The cost to process a transaction depends on the currency you charge in and the country the cardholder's card has been issued from.
Do I need to use two-step verification? It's not required, but we recommended it to provide greater security for your account.
I’ve sold my business, can I transfer ownership of my account? It's recommended the new owner creates their own Pin Payments account.
What countries are supported? Businesses located in either Australia or New Zealand can apply for a Pin Payments account.
How do I reset my password? The Log In page includes an option to reset your password.
I’d like to close my account Please contact Support who will be able to complete your request.
Is there a limit to the amount I can charge? A new account has a limit of $6000 per charge, or $1000 if you’re using the Point-of-Sale interface.
Can I export my customer data if I leave Pin Payments? Yes, we believe this is your data, not ours. We’ll be happy to facilitate a secure transfer of your customer data.
Can I import my customer data I used at another payment provider? As long as your current payment provider supports data portability, we can work with them to securely import your customer payment data.
What options do I have for account reporting? A summary of your account activity is emailed to you at the end of each month. Further to this...
Goods and services tax Goods and services Tax (GST) is included on transaction fees at the current rate of 10%.
How can I update my ABN? We’re unable to update the ABN on an existing Pin Payments account. Please create a new account, and...
Can I create additional users? Currently there isn't a way for you to create additional users...
I need help with two-factor verification If you’ve lost or replaced your phone, contact Support who will be able to assist in restoring access to your account.