Are there unsupported or restricted business categories? Business category restrictions are outlined in our terms.
Why are international transaction fees more expensive? Where a transaction is categorised as an international, or cross-border transaction the amount of fees it attracts to process are higher compared to a domestic transaction.
How can I update my ABN? If your business begins trading under a new ABN it’s required that you provide us with the ABN and any other updated details.
Can I send tax receipts? You will need to issue tax receipts this separately as these details are not included on the receipt.
What countries are supported? Businesses located in either Australia or New Zealand can apply for a Pin Payments account.
Is there a limit to the amount I can charge? A new account has a limit of $6000 per charge, or $1000 if you’re using the Point-of-Sale interface.
Can I create additional users? Currently there isn't a way for you to create additional users...
What options do I have for account reporting? A summary of your account activity is emailed to you at the end of each month. Further to this...
Which payments cards are supported? Any card bearing a Mastercard, Visa, American Express, or JCB logo can be used.
How long does it take to setup an account? Typically, a Pin Payments account will be approved and ready to use within a single business day.
I’ve sold my business, can I transfer ownership of my account? It's recommended the new owner creates their own Pin Payments account.
Where do I update my bank account details? The bank account your transfers are sent to can be updated from your Account section of the dashboard.
I’d like to close my account Please contact Support who will be able to complete your request.
Can I export my customer data if I leave Pin Payments? Yes, we believe this is your data, not ours. We’ll be happy to facilitate a secure transfer of your customer data.
Is there a Pin Payments mobile application? Currently we don’t offer a native application for either iPhone or Android. However, all of the web based features are mobile friendly.
How do I change the email address on my account? The Personal details account section allows you to update personal account details, including your email address.
Can I resend receipts? Yes, you can resend receipts at any time. Find the charge in your dashboard, and scroll to the ‘Email receipt’ section. Confirm the email address is correct, and click ‘Send Receipt’.
How are transaction fees calculated? The cost to process a transaction depends on the currency you charge in and the country the cardholder's card has been issued from.
How can I reset two-factor verification? If you’ve lost or replaced your phone, contact Support who will be able to assist in restoring access to your account.
Can I import my customer data I used at another payment provider? As long as your current payment provider supports data portability, we can work with them to securely import your customer payment data.
How do I reset my password? The Log In page includes an option to reset your password.
Goods and services tax Goods and services Tax (GST) is included on transaction fees at the current rate of 10%.
Why was my application declined? In some situations we are unable to approve an application for Pin Payments.
What are my options to customise receipts? You’re able to apply your logo and add your own message, or disable the receipts we send.
Where do I find my API keys? Your Secret and Publishable API keys can found in the API Keys screen in your dashboard.
Why should I use two-step verification? We recommended enabling two-step authentication to provide greater security for your account.