Transfers
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- How do I receive funds from Pin Payments?
- Here are some frequently asked questions about receiving funds from Pin Payments.
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- My first charge has been processed, what happens now?
- Once your payment is processed, your funds are automatically transferred to your bank account.
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- Do I have to withdraw funds, or will I receive them automatically?
- Your funds are automatically transferred to your bank account, with the option to switch to manual tranfers.
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- What do the Available and Pending amounts on my Transfers dashboard represent?
- The Available and Pending amounts represent funds available and funds yet to be settled into your account.
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- Can I see what charges are included in a transfer?
- You can view details of a transfer from your Transfers section of the dashboard.
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- Reconciling transfers to your bank account
- The proceeds for a day’s processing are transferred to your bank account as a single lump-sum deposit.
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- Why have proceeds been withheld from my transfer?
- Funds are withheld when you refund a customer, or a chargeback is reported to us.
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- What’s the cutoff time for submitting manual transfers?
- Manual transfers submitted by 2:00pm AEST should appear in the bank account the next business day.
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- How do I change how regularly I receive transfers?
- You can change your transfer schedule by contacting our support team.
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- Where do I update my bank account details?
- You can update your bank account from the Account section of your dashboard.
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- Can I receive proceeds in a foreign currency?
- You can receive funds in selected major currencies. You will need a foreign currency bank account domiciled in the same country.
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- Settling funds to a Wise multi-currency account
- Pin Payments supports settling funds without conversion into your business’s Wise multi-currency account.
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- Why are my transfers disabled?
- Reasons why your account might have transfers disabled.
