Why are my transfers disabled?

Transfers are the settlement of funds to your bank account, from charges processed using your Pin Payments account. There may be a time when you see a notice in your dashboard advising your transfers are disabled.

The common reasons for transfers being paused are listed below. You can contact our support team for further assistance if required.

ID verification is yet to be completed

Before we can start transferring funds to your bank account, ID verification of ultimate beneficial owners from your organisation is required. Once complete, transfers are enabled and you’ll start to receive your daily settlements.

You’ve updated your bank account

When you update the bank account where we transfer funds, we need to verify the account is associated with your organisation. To do this, we’ll ask you to provide a recent statement to our team for verification.

Information about recent account activity is required

Where the activity on your account is drastically different from what was presented in your application, our team may need to contact you to learn more.

Your account has been inactive

If your account has been inactive for longer than a year, we may get in touch with you to see if you plan to continue using Pin Payments. While we do this, your transfers may be paused.

Unable to find the answer you need? Contact our team for assistance.
Pin Payments acknowledges the Traditional Owners and Custodians of the Country throughout Australia and recognises their continuing connection to land, water and community.
We pay our respects to Aboriginal and Torres Strait Islander cultures, and to Elders past and present.