Disputes
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- What is a dispute?
- A dispute happens when a customer challenges a card transaction and contacts their bank for a refund.
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- What is the dispute process?
- When a cardholder questions the validity of a transaction on their card, a dispute is initiated by the cardholder’s issuing bank.
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- What’s the difference between a refund and a dispute?
- A dispute is an action by a cardholder to challenge a transaction, whereas a refund is the result of a dispute.
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- How can I challenge a dispute?
- You can manage and respond to disputes from your Pin Payments dashboard.
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- What evidence do l submit for a dispute?
- If you are challenging a dispute, these are the relevant evidences you should submit.
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- What happens once the dispute has been ruled?
- It can take up to 55 days for a dispute to be concluded.
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- How can we protect our business from disputes?
- Whilst there’s no sure way of avoiding disputes from cardholders, there are some things you can do to better protect your business.
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- How do I reduce the chances of a dispute?
- We’ve put together some suggestions that could help reduce disputes.
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- Verify customers using Easy Card Authentication
- Our easy card authentication (ECA) has been built for merchants selling physical goods, to verify your customer is genuine.
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- Card authentication and 3D Secure
- 3DS is added security that allows a card issuing bank to request their customer enter a code to authorise a payment.
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- Preventing card testing fraud with reCAPTCHA
- Prevent card testing fraud by enabling reCAPTCHA on your website.
