How can I challenge a dispute?

You will receive an email from us once we've received notification of a dispute, containing instructions on what we need to challenge the dispute on your behalf. The sooner we're provided with this information the better, and if it's not received within 7 days the dispute may automatically be ruled in the cardholder's favour.

Read our blog post How to respond to a chargeback for additional, helpful information.

Unable to find the answer you need? Contact our team for assistance.

Pin Payments is owned and operated by
Southern Payment Systems Pty Ltd
ABN: 46 154 451 582
Level 4, 356 Collins St,
Melbourne VIC 3000

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