When are email notifications sent?

A number of events are triggered throughout the lifecycle of a subscription. For the events listed below, an email will be sent to the customer containing relevant information about the event. Your account email address will be CC'd on each email.

  • Subscription Created
  • Renewed
  • Renewal Failed
  • Unsubscribed
  • Cancelled
  • Expired
  • Reactivated
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Pin Payments acknowledges the Traditional Owners and Custodians of the Country throughout Australia and recognises their continuing connection to land, water and community.
We pay our respects to Aboriginal and Torres Strait Islander cultures, and to Elders past and present.