Why is a customer’s email required when processing a charge?

We can better protect your business if an email is provided, as it assists us better determine the fraud risk of a transaction. It also means your customer will receive an email receipt with details of the charge, and your business on it.

If you're accepting payments in-person and providing an email isn't appropriate, we recommend looking at the mobile Point-of-Sale feature.

Unable to find the answer you need? Contact our team for assistance.
Pin Payments acknowledges the Traditional Owners and Custodians of the Country throughout Australia and recognises their continuing connection to land, water and community.
We pay our respects to Aboriginal and Torres Strait Islander cultures, and to Elders past and present.