How can my customer track a refund?

If the charge is marked as 'Refunded’ and your customer states they've not received the funds, we can provide the ARN (Acquirer Reference Number).

Providing your customer with the ARN number will allow their card-issuing bank to trace exactly where those funds have landed.

To obtain the ARN number email with the charge details (customer name, charge date, and or charge token) within your reply.

Unable to find the answer you need? Contact our team for assistance.
Pin Payments acknowledges the Traditional Owners and Custodians of the Country throughout Australia and recognises their continuing connection to land, water and community.
We pay our respects to Aboriginal and Torres Strait Islander cultures, and to Elders past and present.