How do I refund a customer?

You can refund any successful charge from the Charges dashboard.

To refund a successful charge:

  1. Click on the charge you wish to refund.
  2. Click ‘Refund Options’, edit the refund amount if you wish to perform a partial refund, otherwise leave as is and click ‘Confirm Refund’.

It can take 5-10 business days for funds to appear on the customer's card.

Note: To refund a foreign currency charge, we’re required to move funds between our accounts. While this is happening the refund status appears as ‘Pending’, and will update to ‘Success’ when the refund submission is complete.

Unable to find the answer you need? Contact our team for assistance.
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We pay our respects to Aboriginal and Torres Strait Islander cultures, and to Elders past and present.