1. FAQS
  2. Charges and Refunds

What are my options to customise receipts?

Following a successful charge a receipt is sent to your customer’s email address, containing both details of the charge and your business.

Example Receipt

Some options are available to customise the appearance of your receipt from your Pin Payments account.

Display your logo

Upload your own logo to be displayed in the receipt's header. A simple, square aspect ratio of 160px × 160px works best.

Provide further information

Include useful information in your receipt such as your company registration number, how to request a refund or simply use it for a friendly thank you message.

Turn off receipts

If you’re already sending customers a receipt outside of your Pin Payments account, contact our support team who can assist with disabling them.

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Pin Payments acknowledges the Traditional Owners and Custodians of the Country throughout Australia and recognises their continuing connection to land, water and community.
We pay our respects to Aboriginal and Torres Strait Islander cultures, and to Elders past and present.