Why did a charge fail?

There are a number of reasons why a charge can fail.

Card Declined

The customer's card issuing bank declined the request to charge their card. The customer may wish to contact their bank to request the charge be permitted.

Insufficient Funds

The customer doesn't have enough funds available on their card. They may wish to add funds before trying to charge the card again.

Suspected Fraud

The charge was flagged as possibly fraudulent and subsequently declined.

Authentication Failed

The card issuing bank requested additional authentication from the cardholder, which was not successful. This is possible only on charges that are 3D Secure enabled.

Expired Card

The card provided has expired. If the card is stored for repeat or recurring charges it's recommended to ask the customer to provide updated card details.

Processing Error

An error occurred while processing the card. This may be due to network issues at upstream financial partners, or other unforseen issues. Attemping to process the charge at a later time is recommended.

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Pin Payments acknowledges the Traditional Owners and Custodians of the Country throughout Australia and recognises their continuing connection to land, water and community.
We pay our respects to Aboriginal and Torres Strait Islander cultures, and to Elders past and present.