How do I refund a customer?

Any successful charge can be refunded from the Charges dashboard. Click on the charge you wish to refund to get started. Next click ‘Refund Options’, edit the refund amount if you wish to perform a partial refund, otherwise leave as is and click ‘Confirm Refund’.

It can take between 5-10 business days for funds to appear back on the customer's card.

Note: To a refund a charge we’re required to move funds between our accounts. While this is happening the refund status appears as ‘Pending’, and will update to ‘Success’ when refund submission is complete.

Unable to find the answer you need? Contact our team for assistance.

Pin Payments is owned and operated by
Southern Payment Systems Pty Ltd
ABN: 46 154 451 582
Level 1, 34 Queen St,
Melbourne VIC 3000

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