Compliance Operations Coordinator

About Pin Payments

Pin Payments is an online payment platform designed for small business. We build intentionally simple software to help small businesses accept card payments from their customers (in many cases for the first time), with minimal complexity and cost.

This is a great opportunity to join a fun, positive and humble team which is passionate about helping small businesses achieve big things. We aim to delight our customers at every opportunity and to make it possible for them to participate in the modern economy.

About the role

The Compliance Operations Coordinator is an integral part of our Merchant Operations team at Pin Payments. You will be responsible for verifying new users to the platform and accurately assessing risks. This will require a keen eye for detail, confidence in your decisions and the ability to effectively prioritise and action tasks in a timely manner.

Some of the things you will be getting up to:

  • Verifying new merchant business profiles, conduct due-diligence and KYC verification
  • Undertake transaction monitoring and fraud analysis to maintain merchant compliance with Pin Payments, card schemes, acquirers and regulatory bodies.
  • Liaise with the Customer Success team regarding cardholder disputes and other merchant related activity.

Skills and experience

  • Excellent problem-solving skills
  • A keen eye for patterns and identifying anomalies
  • Exceptional communication skills, with both internal and external stakeholders
  • Experience in banking, financial services or accounting (preferred)
  • An understanding that working at a startup is rewarding, but the work itself isn't always glamorous
  • An attitude that means you take your job seriously, but don't take yourself too seriously

This is a full-time position, the successful applicant must have unrestricted working rights in Australia.

Talk to us, or apply

Send an email to

Pin Payments is owned and operated by
Southern Payment Systems Pty Ltd
ABN: 46 154 451 582
Level 4, 356 Collins St,
Melbourne VIC 3000

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