How can my customer track a refund?

If the charge is marked as 'Refunded’ and your customer states they've not received the funds, we can provide the ARN (Acquirer Reference Number).

Providing your customer with the ARN number will allow their card-issuing bank to trace exactly where those funds have landed.

To obtain the ARN number email support@pinpayments.com with the charge details (customer name, charge date, and or charge token) within your reply.